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G Suite subscription downgrade deleted all my G Suite accounts
4 points by davidmurdoch on July 5, 2019 | hide | past | favorite | 2 comments
Or more likely: I clicked the wrong button when Cancelling my paid subscription (thinking it would just revert back to the Free plan).

I store my life, and my family's life, on my G Suite account. I have (had?) all my photos there, business accounts, emails, documents, domains, etc.

I was prompted to trial the paid version of G Suite, and thought "sure, why not? maybe there is something useful here!", but then I quickly decided that there was nothing I needed in the paid version and went to cancel the paid subscription (which you _can_ do; I checked before upgraded).

In haste, I must have missed the downgrade option and clicked through to something that deletes everything instead! All user, accounts, youtube channels, docs, subscriptions, photos, contacts, purchased digital assets, domains, etc. Everything.

I figure that at this point I need to treat this as if my accounts have all been hacked and deleted, with all data lost forever; I doubt I can even log in to my bank at the moment (I don't have the domain anymore).

I've contacted support at G Suite but they told me that only if the account was hacked and then cancelled would they recover the data. Because I've already fessed up to my mistake on record, there is no way to take that route anymore.

So, other than learning to read before clicking important buttons, what potential recourse do I have here? Anyone know of potential solutions to recovering my G Suite account?



I sadly can offer no advice, but only thanks. I'm using this story as an excuse to check my backups as it's been far too long to know whether they're still going, or are recoverable.

Scary stuff.


Unfortunately I used G Suite for pretty much all of my photos backups, document storage, etc for as long has G Suite/GApps has been around. Used 2FA and strong passwords on all accounts, etc...

It never occurred to me that I needed to protect against an attacker who is just the sleep-deprived version of myself.




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